Being involved in a catastrophic injury accident is difficult enough without having to deal with the likes of Farmers Auto Insurance. Farmers has been known to deny legitimate claims and offer very low settlement amounts for accidents that result in huge medical expenses. Victims of these horrific car accidents are left to wonder why an incident that should have been taken care of immediately ends up taking years to wrap up.
Founded in 1928, Farmers Insurance is the third largest insurance company in the U.S. providing various types of insurance including polices for cars and truck. Since their inception, they have managed to perfect the art of limiting payouts and have even helped pioneer computer programs to give them excuses to do so.
Just Blame Colossus
One way that Farmers likes to redirect criticism for their underhanded tactics is by blaming their indiscretions on a computer program they call Colossus. Colossus was designed to evaluate personal injury claims and put a number on what the claim is worth. As you can imagine, entering all catastrophic injury victims into a one-size-fits-all emotionless printer/popcorn machine isn’t going to produce the results that injured victims need. Although victims need compensation for their physical disabilities that resulted from their accident, that is not all. Many suffer from post traumatic stress after their SUV rolls over fifteen times at high speeds down the freeway, have to recover from the loss of a family member that was in the vehicle, or are no longer able to perform the same job. Blaming a heartless denial of a claim to a person because of a computer is just plain ignorant.
In March 2006, Consumer Reports considered Farmers Insurance as one of the “poorest performers” amongst 27 insurance companies in terms of paying off auto claims in 30 days or less.
In the JD Powers 2007 Collision Repair Satisfaction Study, which covered customers surveyed between 2001 and 2004, Farmers Insurance received the lowest possible ratings in all four of the studied categories: “Overall Experience”, “Claim Settlement”, “Claim Representative” and “Claim Process and Procedures”. Of the 26 companies surveyed, Farmers was tied for 20th place.
On a different note, in 2005, 2006, and 2007 Farmers won the J.D. Power award for Call Center Customer Service Excellence.
Catastrophic Injury Victim Rights
For those that are involved in car accidents where the adjuster is refusing to recognize your claim, you have options. If you have been seriously injured in a car accident and Farmers could be held liable, call a Bisnar Chase Personal Injury Attorneys California personal injury attorney for a free professional evaluation of your case by attorneys who have represented over 6,000 clients since 1978. You will experience award winning representation and outstanding personal service by a friendly law firm in comfortable environment.